Privacy Policy

At Lyte Ladders, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information, in accordance with the UK General Data Protection Regulation (GDPR) and other relevant legislation.

Data Controller

Lyte Ladders is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Address: Lyte Ladders & Towers, Beaufort Reach, Siemens Close, Enterprise Park, Swansea, SA7 9BB
Email: marketing@lyteladders.co.uk
Phone: 01792 765969

Information We Collect

We collect and process the following types of personal data:

Identity Data: Includes first name, last name, username, or similar identifier.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes payment card details and bank account information.
Technical Data: Includes IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

How We Use Your Data

We use your personal data for the following purposes:

To Process Orders: Including managing payments, fees, and charges, and delivering products or services to you.
To Manage Our Relationship with You: Including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
To Improve Our Services: Including website performance monitoring and enhancing user experience.
For Marketing Purposes: Sending you marketing communications if you have opted in. You can opt out at any time.
To Comply with Legal Obligations: Such as maintaining records for tax purposes or responding to lawful requests from authorities.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: When processing is necessary to fulfil a contract with you.
Legal Obligation: When we are required to comply with a legal obligation.
Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, unless your rights override those interests.
Consent: When you have provided your explicit consent, particularly for receiving marketing communications.

Data Sharing

We may share your personal data with:

Service Providers: Who provide IT and system administration services, and other business support.
Professional Advisers: Including lawyers, bankers, auditors, and insurers.
Regulatory Authorities: Such as HM Revenue & Customs, regulators, and other authorities as required by law.
Third Parties: When you have consented to data sharing for marketing purposes or other services.

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

International Transfers

We may transfer your personal data outside the UK. If we do, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

The data is transferred to countries that have been deemed to provide an adequate level of protection for personal data.
Specific contracts approved by the UK government or ICO provide the same protection for personal data as it has in the UK.

Data Security

We implement appropriate technical and organisational measures to ensure your data is secure and protected against accidental loss, misuse, or unauthorised access. Access to your data is limited to employees, agents, and contractors who need it to perform their duties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or destroy it.

Your Legal Rights

You have the following rights under the UK GDPR:

Access: Request access to your personal data.
Correction: Request correction of any inaccurate or incomplete data.
Erasure: Request erasure of your personal data.
Restriction: Request the restriction of processing of your personal data.
Objection: Object to the processing of your personal data.
Data Portability: Request the transfer of your personal data to you or a third party.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided above.

Cookies

Our website uses cookies to enhance your experience. Some cookies are necessary for the website to function, while others are used to provide insights into how the site is being used. You can manage your cookie preferences at any time. For more detailed information, please refer to our Cookie Policy.

Changes to This Privacy Policy

We regularly review our Privacy Policy to ensure it remains up to date and compliant with data protection laws. Any changes will be posted on this page and, where appropriate, notified to you by email.